If for any reason you are not satisfied with the quality of our products, please contact us via the contact page advising of the problem.  Please include your order number in the message.

 

Where the problem has occurred in the production of your order we will arrange to either replace the product free of charge or refund the price to you. Please note that in some circumstances you may be required to take a photo of the problem or return the item to us before we agree to a replacement or refund.

 

This Return and Refund Policy does not apply in the following circumstances:

• where the actual colours or tones on prints and other photo gifts differ to the colours and tones displayed on your monitor; or

• where poor quality prints and other photo gift products are produced due to: your decision to use a low resolution or poor quality image; errors in spelling, punctuation or accuracy of any text entered by you;  or errors that you have made in selecting the size or type of product.

• Where application of stickers is carried out by any person other than a representative of Stacks of Stickers.

 

If you wish to claim under this Returns and Refunds Policy you must contact us within 30 days of placing your order.

 

All fragile items, including ceramic and glass products, are inspected before dispatch to ensure there are no breakages. Stacks of Stickers take great care packing and labelling fragile parcels however we cannot take responsibility for damages during transit.